We want you to be happy — and your pet too. If the product isn't quite right, you can return or exchange it within 14 days of receiving your order. The item must be unused, unwashed, and in its original condition.

To start a return, email us at hello@hugsforpets.com with your order number. We'll get back to you within 1–2 business days and walk you through the whole process. Refunds are issued within 5–7 business days of receiving the returned item.

We don't like keeping you in suspense — so here it is, straight up:

Every bed is made with care, not on a conveyor belt. That's why we need 5 business days from payment confirmation to produce and carefully pack your order. Then another 5 business days for DHL courier delivery straight to your door.

In total: around 10 business days from the moment you place your order.

Need it sooner? Drop us a line at hello@hugsforpets.com before ordering. Express shipping is available and priced individually.

tłumacz na ang: Dobrze dobrane legowisko to podstawa komfortu — wpływa na jakość snu i ułożenie ciała. Szczegółowe wymiary każdego modelu oraz orientacyjne rasy, dla których sprawdza się najlepiej, znajdziesz na kartach produktów.

Jeśli wahasz się między dwoma rozmiarami albo Twój pies czy kot śpi w niestandardowy sposób — napisz do nas na hello@hugsforpets.com. Pomożemy wybrać tak, żeby naprawdę pasowało.

It means the inside is made with foam that responds to body weight and temperature. It doesn’t collapse randomly or bounce back too quickly. Instead, it gently adapts to your dog’s or cat’s shape, provides stable support, and slowly returns to its original form.

This way, comfort doesn’t fade after a few months, and the bed keeps its shape and clean look even with everyday use.

Our products are proudly made in Poland. All the elements are handmade in our factory in Kostrzyn Wielkopolski. The wood elements are produced by our wooden manufacturer in Swarzędz.

Wszystkie materiały, których używamy, są certyfikowane i bezpieczne dla zwierząt — bez szkodliwych substancji chemicznych. Tkaniny posiadają certyfikat OEKO Tex a wypełnienia spełniają normy bezpieczeństwa. Szczegóły znajdziesz w przewodniku pielęgnacji tkanin.

Yes — the covers on most of our beds are removable and machine washable. You'll find detailed washing instructions on the product label and on the product page in our store.